Because of the nature of this website and that all orders are totally bespoke designed by you the customer, unfortunately we do not accept returns.
We will however offer you a 100% money back GUARANTEE that the planters will be to the size, shape and colour reference you ordered subject to our terms and conditions.
In instances where a return is made, we request that the item is repackaged as received.
If your order is delivered damaged, this must be reported within 48 hours of delivery with full details.
We will endeavour to replace any damaged goods as soon as possible up to a maximum of 28 days or alternatively we can offer a full refund and arrange collection of the damaged goods. Please check the goods thoroughly as any damage must be stated on the delivery note.
Our returns policy is subject to our terms and conditions.